We want you to be fully satisfied with your shopping experience at thegonew.com. If your purchase doesn’t meet expectations, you can request a return or exchange within 7 days of receiving your item.

7-Day Return and Exchange Policy

Return and Exchange Eligibility:

• Items must be unused, unworn, in original condition, with all tags and neck labels attached, and in the original packaging.
• Items missing hang tags or neck labels will not qualify for return or exchange.
• A valid proof of purchase is required.

How to Request a Return or Exchange

Contact Us
Reach out within 7 days of receiving your item by emailing hello@thegonew.com or sending a WhatsApp message to +91 9284184792. Include:

• Your order number and contact details
• A description of the issue (e.g., wrong item, damage)
• Photos and an unboxing video to verify the issue

Approval Process
Our team will review your request and respond within 24 hours. If approved, you’ll receive:

• A confirmation email for the return or exchange
• A prepaid return shipping label for approved returns

1. Return Shipping and Refund
   Once we receive and inspect your return, we’ll notify you of the status of the refund. If approved, the refund will be processed as follows:

• Online Payments: Refunded to your original payment method within 10 business days

COD Payments: Refunded to your bank account within 10 business days. Please ensure that:

• The name on the bank account matches the name on the order. For security reasons, refunds will only be credited to the account of the original order holder.
• Send your bank details only after receiving return approval.

Note: Use only our official contacts, hello@thegonew.com and +91 9284184792, for all communication related to returns.

Damaged, Defective, or Incorrect Items

If your item is damaged, defective, or incorrect, please contact us immediately. Claims must be submitted within 7 days of delivery. Upon verification, we’ll arrange a replacement or another suitable resolution.

Important Guidelines

• Non-Returnable Items: Some items, like perishable goods, custom items, personal care products, hazardous materials, and sale items, are not eligible for return.
• Exchanges: For faster exchanges, return the item and place a new order for the replacement once the return is approved.

Thank you for choosing thegonew.com! We’re here to assist you, so don’t hesitate to reach out with any questions.